Debug Wi-Fi issues

Report Wi-Fi issues

To report an issue to Qualcomm, provide the following details.

Provide setup information

Information type	Description
Platform information	Platform name and software version
Wi-Fi AP information	Model name, channel/mode/bandwidth/security, and firmware version
Related logs	For more information, see Logs for ath11k, Logs for ath12k, and Logs for ath10k.
Test setup, steps, and expected result	Test procedures used while reporting the issue.

Package all log files for debugging and report them to Qualcomm. The following table lists the logs required to report an issue.
Log name Protocol issues Throughput issues
Host driver logs Required Required
Firmware logs Required Required
Wireless sniffer logs Recommended Required
Supplicant logs Required Required

Log name	Protocol issues	Throughput issues
Host driver logs	Required	Required
Firmware logs	Required	Required
Wireless sniffer logs	Recommended	Required
Supplicant logs	Required	Required

Logs for ath11k

The Wi-Fi subsystem offers tools and logs to assist with troubleshooting issues.

Pull Wpa_supplicant logs

If you observe any issue, run the following command to collect wpa_supplicant logs:

scp -r root@<ip_addr>:/tmp/wpa_supplicant-log.txt .

For example, if the IP address of the DUT is 192.168.1.22, run the following command:

scp -r root@192.168.1.22:/tmp/wpa_supplicant-log.txt .

Pull Wi-Fi host driver and firmware logs

To pull the Wi-Fi host driver and firmware logs for the ath11k driver, do the following:

Run the trace-cmd tool on the DUT as follows:

For the entire log, run the following command:

trace-cmd record -e ath11k_htt_pktlog -e ath11k_htt_ppdu_stats -e ath11k_htt_rxdesc -e ath11k_log_err -e ath11k_log_warn -e ath11k_log_info -e ath11k_wmi_cmd -e ath11k_wmi_event -e ath11k_log_dbg -e ath11k_log_dbg_dump -e ath11k_wmi_diag -e ath11k_ps_timekeeper

For firmware log, run the following command:
trace-cmd record -e ath11k_wmi_diag

Run the intended test case or reproduce the issue.

Stop trace-cmd by pressing Ctrl + C. The trace.dat log appears as follows: Sample output

root@qcm6490:/tmp#
root@qcm6490:/tmp# trace-cmd record -e ath11k_htt_pktlog -e ath11k_htt_ppdu_stats -e ath11k_htt_rxdesc -e ath11k_log_err -e ath11k_log_warn -e ath11k_log_info
-e ath11k_wmi_cmd -e ath11k_wmi_event -e ath11k_log_dbg -e ath11k_log_dbg_dump -e ath11k_wmi_diag -e ath11k_ps_timekeeper
Hit Ctrl+C to stop recording
^CCPU0 data recorded at offset=0x7fc000 151552 bytes in size
CPU1 data recorded at offset=0x821000 163840 bytes in size
CPU2 data recorded at offset=0x849000
0 bytes in size
CPU3 data recorded at offset=0x849000
0 bytes in size
CPU4 data recorded at offset=0x849000
0 bytes in size
CPU5 data recorded at offset=0x849000
0 bytes in size
CPU6 data recorded at offset=0x849000
0 bytes in size
CPU7 data recorded at offset=0x849000
0 bytes in size
root@qcm6490:/tmp# ls -al
ls: cannot access 'ssgtzd': Permission denied
total 8600
drwxrwxrwt. 10 root  root  280 Sep 16  06:21 .
drwxr-xr-x. 22 root  root  4096 Sep  9 10:34 ..
srw-rw-rw-. 1 system system   0 Apr 28  2022 property-vault.socket
s?????????? ? ?       ?       ?            ? ssgtzd
drwx------. 3 root   root   60 Apr 28 2022 systemd-private-e9b8fea895944dd5a0fd05770af20d6e-ModemManager.service-52N7rb
drwx------. 3 root   root   60 Apr 28 2022 systemd-private-e9b8fea895944dd5a0fd05770af20d6e-bluetooth.service-1nYL2F
drwx------. 3 root   root   60 Apr 28 2022 systemd-private-e9b8fea895944dd5a0fd05770af20d6e-chronyd.service-UmA8vV
drwx------. 3 root   root   60 Jan  6 1980 systemd-private-e9b8fea895944dd5a0fd05770af20d6e-ninfod.service-nSxLqH
drwx------. 3 root   root   60 Jan  6 1980 systemd-private-e9b8fea895944dd5a0fd05770af20d6e-rdisc.service-voag6w
drwx------. 3 root   root   60 Apr 28 2022 systemd-private-e9b81ea895944dd5a0fd05770af20d6e-systemd-logind.service-kHhqPi
drwx------. 3 root   root   60 Jan  6 1980 systemd-private-e9b8fea895944dd5a0fd05770af20d6e-systemd-resolved.service-hQ2tR3
drwx------. 3 root   root   60 Jan  1 1970 systemd-private-e9b8fea895944dd5a0fd05770af20d6e-systemd-timesyncd.service-Ghf2u0
-rw-r--r--. 1 root   root 8687616 Sep 16 06:21 **trace.dat**
-rw-r-----. 1 root   root 114229 Sep 16 06:04 wpa_supplicant-log.txt

Copy the trace.dat log from the DUT to the Ubuntu host device.

Get the host and firmware logs as follows:

To get the host log from the trace.dat log, run the following command:

trace-cmd report trace.dat > host.txt

Sample output

username@hu-username-hyd:/local/mnt/workspace/ath11k$ ls -al
total 18464
drwxrwxr-x 2 username users    4096 Aug 15 08:48 .
drwxrwxrwt 12 root root      4096 Aug 15 08:48 ..
-rw-r--r-- 1 username users 18898944 Aug 15 08:48 trace.dat
username@hu-username-hyd:/local/mnt/workspace/ath11k$ trace-cmd report trace.dat > host.txt
username@hu-username-hyd:/local/mnt/workspace/ath11k$ ls -al
total 19500
drwxrwxr-x 2 username users    4096 Aug 15 08:48 .
drwxrwxrwt 12 root  root     4096 Aug 15 08:48 ..
-rw-rw-r-- 1  username users 1059505 Aug 15 08:48 host.txt
-rw-r--r-- 1  username users 18898944 Aug 15 08:48 trace.dat
username@hu-username-hyd:/local/mnt/workspace/ath11k$

You can install the trace-cmd tool by running the following command in the Ubuntu terminal:

apt-get install trace-cmd

To get the firmware logs, share the trace.dat log and issue details on the support portal.

Capture driver logs in dmesg

The ath11k commands for dmesg are as follows:

enum ath11k_debug_mask {
          ATH11K_DBG_AHB          = 0x00000001,
          ATH11K_DBG_WMI          = 0x00000002,
          ATH11K_DBG_HTC          = 0x00000004,
          ATH11K_DBG_DP_HTT       = 0x00000008,
          ATH11K_DBG_MAC          = 0x00000010,
          ATH11K_DBG_BOOT         = 0x00000020,
          ATH11K_DBG_QMI          = 0x00000040,
          ATH11K_DBG_DATA         = 0x00000080,
          ATH11K_DBG_MGMT         = 0x00000100,
          ATH11K_DBG_REG          = 0x00000200,
          ATH11K_DBG_TESTMODE     = 0x00000400,
          ATH11K_DBG_HAL          = 0x00000800,
          ATH11K_DBG_PCI          = 0x00001000,
          ATH11K_DBG_DP_TX        = 0x00002000,
          ATH11K_DBG_DP_RX        = 0x00004000,
          ATH11K_DBG_CE           = 0x00008000,
  };

You can use each command to get a specific log. For example,

To get WMI-related driver logs, run the following command:
echo 0x2 > /sys/module/ath11k/parameters/debug_mask
To get host target communication (HTC) related logs, run the following command:
echo 0x4 > /sys/module/ath11k/parameters/debug_mask

Wireless sniffer

A wireless sniffer intercepts the Wi-Fi frames over the air. Use a wireless sniffer to sniff the Wi-Fi Over the Air (OTA) packets.

Collect firmware dump

When the device crashes, the firmware dump is saved as a BIN file at the /var/spool/crash directory.

sh-5.1# cd /var/spool/crash/
sh-5.1# ls
0000:01:00.0_2022-04-28_17-51-45.bin

Share this dump file on the support portal.

Logs for ath12k

The Wi-Fi subsystem offers tools and logs to assist with troubleshooting issues on ath12k platforms.

Pull Wi-Fi host driver and firmware logs

To pull the Wi-Fi host driver and firmware logs for the ath12k driver, run trace-cmd on the DUT as follows:

For the entire log, run the following command:

trace-cmd record -e ath12k -e ath12k_htt_pktlog -e ath12k_htt_ppdu_stats -e ath12k_htt_rxdesc -e ath12k_wmi_diag

For firmware log, run the following command:
trace-cmd record -e ath12k_wmi_diag

Run the intended test case and then stop trace-cmd by pressing Ctrl + C. Share the generated trace.dat file and issue details on the support portal.

Capture driver logs in dmesg

You can enable specific ath12k debug logs with the debug_mask interface.

enum ath12k_debug_mask {
        ATH12K_DBG_AHB          = 0x00000001,
        ATH12K_DBG_WMI          = 0x00000002,
        ATH12K_DBG_HTC          = 0x00000004,
        ATH12K_DBG_DP_HTT       = 0x00000008,
        ATH12K_DBG_MAC          = 0x00000010,
        ATH12K_DBG_BOOT         = 0x00000020,
        ATH12K_DBG_QMI          = 0x00000040,
        ATH12K_DBG_DATA         = 0x00000080,
        ATH12K_DBG_MGMT         = 0x00000100,
        ATH12K_DBG_REG          = 0x00000200,
        ATH12K_DBG_TESTMODE     = 0x00000400,
        ATH12K_DBG_HAL          = 0x00000800,
        ATH12K_DBG_PCI          = 0x00001000,
        ATH12K_DBG_DP_TX        = 0x00002000,
        ATH12K_DBG_DP_RX        = 0x00004000,
        ATH12K_DBG_WOW          = 0x00008000,
        ATH12K_DBG_CE           = 0x00010000,
        ATH12K_DBG_ANY          = 0xffffffff,
};

To get WMI-related driver logs, run the following command:
echo 0x2 > /sys/module/ath12k/parameters/debug_mask
To get host target communication (HTC) related logs, run the following command:
echo 0x4 > /sys/module/ath12k/parameters/debug_mask

Logs for ath10k

The Wi-Fi subsystem offers tools and logs to assist with troubleshooting issues on ath10k platforms.

Pull Wi-Fi host driver and firmware logs

To pull the Wi-Fi host driver and firmware logs for the ath10k driver, run trace-cmd on the DUT as follows:

For the entire log, run the following command:

trace-cmd record -e ath10k_log_err -e ath10k_log_warn -e ath10k_log_info -e ath10k_log_dbg -e ath10k_log_dbg_dump -e ath10k_wmi_cmd -e ath10k_wmi_event -e ath10k_htt_stats -e ath10k_wmi_dbglog -e ath10k_htt_pktlog

For firmware log, run the following command:
trace-cmd record -e ath10k_wmi_dbglog

Run the intended test case and then stop trace-cmd by pressing Ctrl + C. Share the generated trace.dat file and issue details on the support portal.

Capture driver logs in dmesg

You can enable specific ath10k debug logs with the debug_mask interface.

enum ath10k_debug_mask {
        ATH10K_DBG_PCI          = 0x00000001,
        ATH10K_DBG_WMI          = 0x00000002,
        ATH10K_DBG_HTC          = 0x00000004,
        ATH10K_DBG_HTT          = 0x00000008,
        ATH10K_DBG_MAC          = 0x00000010,
        ATH10K_DBG_BOOT         = 0x00000020,
        ATH10K_DBG_PCI_DUMP     = 0x00000040,
        ATH10K_DBG_HTT_DUMP     = 0x00000080,
        ATH10K_DBG_MGMT         = 0x00000100,
        ATH10K_DBG_DATA         = 0x00000200,
        ATH10K_DBG_BMI          = 0x00000400,
        ATH10K_DBG_REGULATORY   = 0x00000800,
        ATH10K_DBG_TESTMODE     = 0x00001000,
        ATH10K_DBG_WMI_PRINT    = 0x00002000,
        ATH10K_DBG_PCI_PS       = 0x00004000,
        ATH10K_DBG_AHB          = 0x00008000,
        ATH10K_DBG_SDIO         = 0x00010000,
        ATH10K_DBG_SDIO_DUMP    = 0x00020000,
        ATH10K_DBG_USB          = 0x00040000,
        ATH10K_DBG_USB_BULK     = 0x00080000,
        ATH10K_DBG_SNOC         = 0x00100000,
        ATH10K_DBG_QMI          = 0x00200000,
        ATH10K_DBG_STA          = 0x00400000,
        ATH10K_DBG_ANY          = 0xffffffff,
};

To get WMI-related driver logs, run the following command:

echo 0x2 > /sys/module/ath10k_core/parameters/debug_mask

To get host target communication (HTC) related logs, run the following command:
echo 0x4 > /sys/module/ath10k_core/parameters/debug_mask

Introduction

Architecture

Key Documents

Technologies

System

Release Notes

Report Wi-Fi issues

Logs for ath11k

Pull Wpa_supplicant logs

Pull Wi-Fi host driver and firmware logs

Capture driver logs in dmesg

Wireless sniffer

Collect firmware dump

Logs for ath12k

Pull Wi-Fi host driver and firmware logs

Capture driver logs in dmesg

Logs for ath10k

Pull Wi-Fi host driver and firmware logs

Capture driver logs in dmesg

​Report Wi-Fi issues

​Logs for ath11k

​Pull Wpa_supplicant logs

​Pull Wi-Fi host driver and firmware logs

​Capture driver logs in dmesg

​Wireless sniffer

​Collect firmware dump

​Logs for ath12k

​Pull Wi-Fi host driver and firmware logs

​Capture driver logs in dmesg

​Logs for ath10k

​Pull Wi-Fi host driver and firmware logs

​Capture driver logs in dmesg

Report Wi-Fi issues

Logs for ath11k

Pull Wpa_supplicant logs

Pull Wi-Fi host driver and firmware logs

Capture driver logs in dmesg

Wireless sniffer

Collect firmware dump

Logs for ath12k

Pull Wi-Fi host driver and firmware logs

Capture driver logs in dmesg

Logs for ath10k

Pull Wi-Fi host driver and firmware logs

Capture driver logs in dmesg